Last updated: June 6, 2026

Overview

This Refund, Replacement & Delivery Issue Policy explains how Vermont Baskets reviews damaged, missing, delayed, undeliverable, substituted, or otherwise disputed orders placed through BasketsVermont.com.

Vermont Baskets primarily offers gift baskets and related add-ons for delivery within Vermont. Some products or add-ons may include food items, beverages, alcohol where permitted, seasonal goods, specialty items, or items that may be perishable or temperature-sensitive depending on the product selected.

Because orders are prepared for a specific purchaser, recipient, delivery address, and delivery date, eligibility for a refund, replacement, store credit, re-delivery, or other resolution depends on the order condition, product type, delivery outcome, delivery information provided, timing of the report, and supporting documentation.

All refunds, replacements, credits, re-deliveries, and other resolutions are reviewed at the discretion of Vermont Baskets.

Delivery Model

Vermont Baskets provides delivery within Vermont only. Delivery to other states, Canada, or international destinations is not offered through this website.

Next-day delivery is the standard delivery model for Vermont Baskets. Same-day delivery is not offered. Delivery availability is confirmed at checkout based on the recipient’s Vermont address.

Delivery dates, delivery windows, and tracking updates are estimates unless expressly confirmed otherwise in writing by Vermont Baskets. Exact delivery times are not guaranteed.

Damaged or Missing Items

If an order arrives damaged, defective, or missing items, the purchaser or recipient should contact Vermont Baskets promptly so the issue can be reviewed.

• Perishable or temperature-sensitive items: issues should be reported within 24 hours of delivery.
• Non-perishable items: issues should be reported within 5 days of delivery.

Clear photos of the damaged item or items, the basket or packaging, and any visible delivery or packaging issue may be required so customer support can properly assess the claim.

After the required information is received, Vermont Baskets will review the issue and may offer a replacement, store credit, refund, partial refund, re-delivery, or other resolution where appropriate.

Refund, Replacement, and Credit Eligibility

Refunds, replacements, credits, or other resolutions may not be available in the following situations:

• Issues reported outside the applicable reporting timeframe.
• Perishable or temperature-sensitive items affected by recipient unavailability, delayed retrieval, weather exposure, building access limitations, or incorrect delivery information.
• Orders affected by incorrect, incomplete, or outdated recipient names, phone numbers, addresses, unit numbers, company names, building details, or delivery instructions.
• Orders that cannot be delivered because of restricted access, security procedures, closed businesses, inaccessible buildings, gated communities, apartment or condominium access issues, or recipient unavailability.
• Orders refused by the recipient or another person at the delivery location.
• Orders containing alcohol or regulated items that cannot be delivered because required age verification, adult signature, identification, recipient availability, or delivery requirements are not satisfied.
• Orders marked as delivered where available delivery records, courier confirmation, tracking information, or proof of delivery indicates completion.
• Change of mind after an order has been placed.
• Personal taste, preference, or subjective dissatisfaction with product style, flavor, packaging, brand selection, or presentation.
• Substitutions made in accordance with Vermont Baskets substitution standards.
• Gift messages, recipient names, or delivery instructions entered incorrectly by the purchaser.
• Delays or delivery issues caused by weather, traffic, road conditions, carrier disruptions, courier issues, public emergencies, force majeure events, or other circumstances outside our reasonable control.

Substitutions made in accordance with our substitution standards are not considered defects when the overall intent, value, and presentation of the gift are maintained.

Substitutions

Gift baskets may include items that vary by availability, supplier inventory, seasonal conditions, product discontinuation, delivery timing, or other operational factors. Substitutions may be made when necessary.

When a substitution is made, Vermont Baskets aims to maintain the overall intent, value, and presentation of the selected gift basket. A substituted item, brand, package, container, decoration, or presentation detail does not automatically qualify an order for a refund, replacement, or credit.

For baskets containing alcohol where permitted, substitutions may also depend on applicable laws, recipient location, delivery requirements, and available inventory.

Returns

Orders are prepared specifically for each purchaser and recipient. Many items cannot be reused, resold, or returned after preparation, delivery, opening, handling, or attempted delivery.

• Perishable or temperature-sensitive items cannot be returned.
• Opened, used, partially consumed, handled, or damaged items cannot be returned.
• Customized, personalized, seasonal, alcoholic, or restricted items may not be eligible for return.
• Gift baskets prepared for a specific recipient, address, or delivery date may not be eligible for return.
• Refused deliveries are treated as undeliverable orders and may not be eligible for refund.

If Vermont Baskets authorizes a return in a specific case, return instructions must be followed. Unauthorized returns may not be accepted or refunded.

Re-Delivery

If an order cannot be delivered because of customer or recipient circumstances, re-delivery may be offered at the purchaser’s expense where available and practical.

• Re-delivery is not guaranteed and depends on product condition, product type, delivery availability, location, timing, and applicable delivery requirements.
• Additional delivery fees may apply.
• Perishable or temperature-sensitive items may require replacement or remaking before re-delivery, and associated costs may be charged to the purchaser.
• Orders containing alcohol or restricted items may be subject to additional delivery requirements and may not be eligible for re-delivery in all circumstances.

Office, Building, and Managed Property Deliveries

For offices, institutions, apartments, hotels, condominiums, gated communities, hospitals, care facilities, schools, managed properties, and similar locations, delivery may be completed at a reception desk, mailroom, concierge, security desk, front desk, loading area, delivery room, or another location accepted by the building, property, courier, or delivery partner.

Once delivery is completed to a location accepted by the building, property, courier, or delivery partner, Vermont Baskets may consider the order delivered. Vermont Baskets is not responsible for internal building handling, delayed recipient pickup, misplaced packages, or access restrictions after delivery has been completed.

Recipient Availability and Delivery Access

The purchaser is responsible for providing accurate and complete recipient information and for selecting a delivery location where the recipient or an authorized person can receive or retrieve the order as needed.

Delivery issues caused by recipient unavailability, missing phone numbers, incorrect addresses, incomplete suite or unit numbers, closed businesses, access restrictions, or unavailable recipients may not qualify for a refund, replacement, or credit.

Alcohol and Restricted Items

Some products or add-ons may include alcohol or restricted items where permitted by applicable law and available for the recipient’s Vermont delivery location.

Orders containing alcohol or restricted items may be subject to additional delivery requirements, including adult signature, age verification, valid government-issued identification, recipient availability, delivery partner requirements, and local restrictions.

If an order containing alcohol or restricted items cannot be completed because age verification, adult signature, identification, recipient availability, or other requirements are not satisfied, the order may not be eligible for a refund, replacement, credit, or re-delivery.

Perishable and Temperature-Sensitive Items

Some gift baskets may include food, beverages, chocolate, fruit, cheese, baked goods, or other perishable or temperature-sensitive items. These items may be affected by temperature, weather, handling, recipient availability, and time after delivery.

Once delivery has been completed, Vermont Baskets is not responsible for spoilage, melting, deterioration, theft, loss, or damage caused by delayed pickup, unattended packages, weather exposure, incorrect delivery instructions, recipient unavailability, or circumstances outside our control.

Cancellations and Order Changes

Orders may begin processing shortly after payment is submitted. Customers should contact Vermont Baskets promptly if an address correction, recipient update, cancellation, product change, message change, or other order update is needed.

• Changes and cancellations are not guaranteed once an order has been placed.
• Changes may not be available once preparation, fulfillment, or delivery coordination has begun.
• Orders containing perishable, seasonal, alcoholic, customized, or restricted items may have limited cancellation or change eligibility.
• During holidays, peak periods, or high-volume delivery dates, changes may require additional notice and may not be available.

If Vermont Baskets is able to accommodate an order change, additional charges may apply depending on the requested change, product availability, delivery timing, or delivery requirements.

Order Tracking and Delivery Issues

Customers may use the order tracking widget on this website to review available order and delivery status information after an order has been placed.

Tracking information may be updated by Vermont Baskets, couriers, delivery partners, fulfillment providers, or related service providers. Tracking details are provided for order visibility and may not reflect every step of preparation, fulfillment, or delivery coordination.

If tracking information appears incorrect, incomplete, or delayed, customers may contact Vermont Baskets through the support widget or by phone at (802) 341-5800 for assistance.

Events Beyond Our Control

Vermont Baskets is not responsible for refunds, replacements, credits, delays, non-delivery, failed delivery attempts, product damage, or service interruptions caused by circumstances beyond our reasonable control.

These circumstances may include weather, storms, road closures, traffic, carrier disruptions, courier disruptions, building access limitations, public emergencies, natural disasters, labor disruptions, supplier issues, technology outages, payment processing issues, power outages, force majeure events, governmental actions, or other events outside our reasonable control.

How to Report an Issue

To report an order issue, contact Vermont Baskets through the support widget or Contact Us page on this website, or call (802) 341-5800.

When contacting us, please provide:

• The order number;
• The purchaser’s name and contact information;
• The recipient’s name and Vermont delivery address;
• A description of the issue;
• Clear photos of the product, packaging, or delivery issue, if applicable;
• Any tracking details, delivery confirmation, or related information available.

Failure to provide requested information or supporting documentation may limit our ability to review the claim or offer a resolution.

Questions or Support

For assistance with an order, delivery issue, substitution question, damaged item, missing item, or tracking concern, please contact Vermont Baskets through the support methods listed on this website.

You may also call Vermont Baskets at (802) 341-5800.