How do I make a change to my order?

Once customers submit payment for an order, the order is immediately considered to be "processed" and forwarded to one of our production/shipping facilities for preparations to begin. Therefore, canceling or changing an order that has already been placed is never guaranteed – especially during any holiday or particularly busy period. If the order has not yet been dispatched, we may offer to ship the order to an alternate address.

If an urgent change is required for an existing order, including address changes, customers are encouraged to contact customer service immediately upon placing the order to determine if the change is possible. Again, once the details of an order have been forwarded to production or shipping, we can not guarantee the ability to make changes, and customers whose changes can not be accommodated will not be eligible for refunds/cancellations. We reserve the right to deny a cancellation request for any reason.

During holiday periods (Valentine’s Day, Mother’s Day, Father’s Day, Thanksgiving, and Christmas), at least seven days’ notice is required for all order changes. Please contact customer service as soon as possible and we will still try our very best to accommodate however possible.